• Outstanding!

    By John G. Miller

    Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. People in these organizations hold values and take actions– individually and collectively–that are not always easy or obvious but are fundamentally powerful.

    Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible book John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides readers with ways to integrate them into their own work.

    With its pithy entries that carry significant impact, Outstanding is by turns a playbook, a guide, and an inspiration. It is filled with practical ideas that can–and should–be used every single day by individuals and teams from the boardroom to the stockroom for creating a distinguished organization with which customers and stakeholders will want to work.

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  • Raising Accountable Kids: How to Be an Outstanding Parent Using the Power of Personal Accountability

    How often have we heard complaints like these?

    “Why don’t my kids do what I say?”
    “Who made the mess in here?”
    “When will my teen make better choices?”

    These are the kinds of questions that parents ask that lead not only to complaining, but to victim thinking, procrastination, and blaming. The solution: Learn to parent the QBQ® way – and bring personal accountability to life within our families.

    Based on the same concepts that have made John Miller’s signature work, QBQ: The Question Behind the Question, an international bestseller over the last decade, Raising Accountable Kids provides the tool called the QBQ or The Question Behind the Question that will help every parent look behind questions such as “Why won’t my kids listen?” or “When will they do what I ask?” to find better ones—QBQs—like “What can I do differently?” or “How can I improve as a parent?” This simple but challenging concept turns the focus – and responsibility – back to parents and to what they can do to make a difference.

    With thoughtful commentary, observation, and advice, illustrated with engaging and memorable anecdotes that are the hallmarks of John Miller’s previous books, Raising Accountable Kids provides all moms and dads with the means and inspiration to be more effective parents – as well as teach their children how to practice their own brand of personal accountability – to create a happy, healthy family for a lifetime.

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