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Plan B: How to Hatch a Second Plan That’s Always Better Than Your First
- Hardcover: 272 pages
- Publisher: Free Press (September 20, 2011)
- Language: English
- ISBN-10: 1439198357
- ISBN-13: 978-1439198353
- Product Dimensions: 6 x 1.2 x 9 inches
- Shipping Weight: 1 pounds
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Innovation and Entrepreneurship by Peter F. Drucker
- Paperback: 288 pages
- Publisher: HarperBusiness; Reprint edition (May 9, 2006)
- Language: English
- ISBN-10: 0060851139
- ISBN-13: 978-0060851132
- Product Dimensions: 5.3 x 0.6 x 8 inches
- Shipping Weight: 1.3 pounds
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The New Strategic Thinking Pure & Simple
- Hardcover: 352 pages
- Publisher: McGraw-Hill Education; 1 edition (August 10, 2005)
- Language: English
- ISBN-10: 0071462244
- ISBN-13: 978-0071462242
- Product Dimensions: 6.1 x 1 x 9.1 inches
- Shipping Weight: 1.1 pounds
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The Strategy-Focused Organization: How Balanced Scorecard Companies Thrive in the New Business Environment
- Hardcover: 416 pages
- Publisher: Harvard Business Review Press; 1 edition (September 2000)
- Language: English
- ISBN-10: 1578512506
- ISBN-13: 978-1578512508
- Product Dimensions: 6.4 x 1.3 x 9.5 inches
- Shipping Weight: 1.8 pounds
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Your Strategy Needs a Strategy: How to Choose and Execute the Right Approach
- Hardcover: 288 pages
- Publisher: Harvard Business Review Press (June 9, 2015)
- Language: English
- ISBN-10: 1625275862
- ISBN-13: 978-1625275868
- Product Dimensions: 6.3 x 1.1 x 9.3 inches
- Shipping Weight: 1.1 pounds
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HBR’s 10 Must Reads on Emotional Intelligence
- Series: HBR’s 10 Must Reads
- Paperback: 208 pages
- Publisher: Harvard Business Review Press; 1 edition (May 5, 2015)
- Language: English
- ISBN-10: 1633690199
- ISBN-13: 978-1633690196
- Product Dimensions: 5.5 x 0.6 x 8.2 inches
- Shipping Weight: 7.2 ounces
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HBR’s 10 Must Reads on Change Management
- Series: HBR’s 10 Must Reads
- Paperback: 224 pages
- Publisher: Harvard Business Review Press; 1 edition (March 8, 2011)
- Language: English
- ISBN-10: 1422158004
- ISBN-13: 978-1422158005
- Product Dimensions: 0.8 x 5.5 x 8.2 inches
- Shipping Weight: 9.1 ounces
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HBR’s 10 Must Reads on Making Smart Decisions
- Series: HBR’s 10 Must Reads
- Paperback: 192 pages
- Publisher: Harvard Business Review Press (March 12, 2013)
- Language: English
- ISBN-10: 1422189899
- ISBN-13: 978-1422189894
- Product Dimensions: 0.8 x 5.5 x 8.2 inches
- Shipping Weight: 7 ounces
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Harvard Business Review on Thriving in Emerging Markets
- Series: Harvard Business Review (Paperback)
- Paperback: 272 pages
- Publisher: Harvard Business Review Press; 5.2.2011 edition (May 31, 2011)
- Language: English
- ISBN-10: 142216263X
- ISBN-13: 978-1422162637
- Product Dimensions: 5.6 x 0.7 x 8.3 inches
- Shipping Weight: 8 ounces
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Harvard Business Review on Succeeding as an Entrepreneur
- Series: Harvard Business Review Paperback Series
- Paperback: 208 pages
- Publisher: Harvard Business Review Press (July 12, 2011)
- Language: English
- ISBN-10: 1422172244
- ISBN-13: 978-1422172247
- Product Dimensions: 5.7 x 0.6 x 8.2 inches
- Shipping Weight: 8 ounces
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Advancing Your Career: Harvard Business Review
- Series: Harvard Business Review Paperback Series
- Paperback: 224 pages
- Publisher: Harvard Business Review Press (May 10, 2011)
- Language: English
- ISBN-10: 1422172236
- ISBN-13: 978-1422172230
- Product Dimensions: 5.4 x 0.7 x 8.2 inches
- Shipping Weight: 8 ounces
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Harvard Business Review on Increasing Customer Loyalty
This collection of HBR articles will help you:
– Turn angry customers into loyal advocates
– Get more people to recommend you
– Boost customer satisfaction by satisfying your employees
– Focus on profitable customers–whether they’re loyal or not
– Invest in the right CRM technology for your business
– Mine customer data for more effective marketing
– Increase your customers’ lifetime value